Virgin Atlantic provides complimentary COVID-19 global insurance cover for all bookings

Published on 2020-09-22

维珍航空为所有乘客提供免费的新冠肺炎全球保险

  • To support customers and provide additional peace of mind, Virgin Atlantic has introduced Virgin Atlantic COVID-19 Cover, which will apply to all existing and new bookings, travelling from 24 August 2020 up until 31 March 2021.
  • The insurance policy with Allianz Assistance offers comprehensive cover in the event that a Virgin Atlantic customer or travel companion becomes ill with COVID-19 while on a trip.
  • Emergency medical costs, associated expenses such as transport and accommodation and repatriation up to £500,000 are included, as well as costs if a customer is denied boarding or held in quarantine.
  • 为了给乘客提供更安心的旅程,维珍航空推出了维珍航空新冠肺炎险(Virgin Atlantic COVID-19 Cover),该项保险适用于旅行时间在 2020 年 8 月 24 日至 2021 年 3 月 31 日之间的所有现有和新预订的航班。
  • 此保险由安联保险承保,维珍航空的乘客或其同行人在旅途中因感染新冠病毒患病, 可享受保险。
  • 保险涵盖范围包括乘客确诊新冠肺炎的紧急医疗费用,以及相关如交通和住宿等费 用,甚至包括遣返费用以及乘客被拒绝登机以及隔离产生的费用,最高额度达 50 万英镑(约 450 万人民币)。

Virgin Atlantic customers can book with confidence this year with the introduction of free COVID-19 insurance cover on all new and existing bookings.

The policy, which applies automatically to all flights booked with Virgin Atlantic, is designed to complement existing travel insurance and provide additional peace of mind for upcoming trips, whether customers are already booked or plotting a getaway. 

In the event that they or anyone else on their booking becomes ill with COVID-19 while travelling, Virgin Atlantic COVID-19 Cover ensures related costs are covered, no matter how long the trip is or even if they’re visiting another destination on the same overseas trip. The insurance policy is fulfilled by Allianz Assistance and covers emergency medical and associated expenses while abroad totalling £500,000 per customer – the highest value of policy offered by any airline to date, with no excess payment required.  

The policy also covers expenses incurred up to £3,000 if a customer is denied boarding, at either departure or in destination, or has to quarantine due to positive or suspected COVID-19 during a trip.

Customers booked to travel from 24 August 2020 up to and including 31 March 2021 will automatically receive the new COVID-19 Cover and Virgin Atlantic Holidays customers will also benefit, where the flights on their holiday booking are with Virgin Atlantic. Providing the customer is travelling on a Virgin Atlantic ticket, if the flight is operated by a partner airline or a Joint Venture carrier - Delta Air Lines or Air France-KLM - the cover will also apply. Tickets can be booked via virginatlantic.com, by phone or through a travel agent, including reward tickets on Virgin Atlantic flights.

维珍航空宣布为现有预订和新预订提供免费的新冠肺炎保险,让所有乘客能放心预订、安心飞行。
 
该政策自动适用于在维珍航空预订的所有航班,旨在补充现有的旅行保险,并为即将到来的旅 程提供额外的安心,无论客户是否已经完成预订或正在计划未来的出行。

如果维珍航空的乘客或同一预订中的任何旅行同伴在旅途中患新冠肺炎,无论乘客是否在此次 海外旅行过程中前往其他目的地,也无论此次行程的时间有多长,维珍航空的此项保险都可以 确保支付相关费用。此保险由安联保险承保,保险涵盖范围包括乘客确诊新冠肺炎后在国外的 紧急医疗费,以及相关其他费用,最高额度达每人 50 万英镑(约 450 万人民币)——这是迄 今为止航空公司提供的类似保险中保额最高的一种,而且完全免费提供给乘客。

如果乘客在出发或返回途中被拒绝登机,或因为疑似新冠肺炎及确诊新冠肺炎而需要隔离,此 项保险还将支付最高 3000 英镑的相关费用。
 
预订旅行的时间在 2020 年 8 月 24 日至 2021 年 3 月 31 日(含)的乘客将自动获得新的新冠 肺炎保险,维珍航空假期的客户因为预订的航班是由维珍航空承运的,所以也能获得此项保险 服务。如果乘客通过维珍航空预订维珍航空联营合作伙伴(达美航空、法航、荷兰皇家航空) 的机票(机票为维珍航空票本),也能享受此项保险福利。机票可以通过维珍航空官方网站 (virginatlantic.com)、维珍航空电话预订中心或者旅行社机票代理预订。维珍航空里程兑 换机票也在该保险政策涵盖范围内。
 

Juha Jarvinen, Chief Commercial Officer at Virgin Atlantic said:

“Our priority is always the health and safety of our people and customers and this industry-leading Virgin Atlantic COVID-19 Cover ensures customers can continue to fly safe and fly well with us.

“Following our return to the skies to much-loved destinations like Barbados, we’re planning more services in the autumn, as travel restrictions continue to ease, including London Heathrow to Montego Bay, Antigua, Lagos and Tel Aviv. Whether it’s to visit friends and relatives or take a well-deserved break, we believe this complimentary cover will provide some added reassurance for our customers as they start to plan trips further afield. It applies in parallel to existing travel insurance policies which may now exclude COVID-19, and provides comprehensive cover for coronavirus, recognising the needs of our customers as we restart services.”

Virgin Atlantic COVID-19 Cover joins the airline’s flexible booking policy to give as much choice as possible to customers as they make their future travel plans. Customers booking with the airline have the option to make two date changes to their flights, with rebooking available up until 30 September 2022. These date changes have the associated change fee waived, though potential fare differences may be incurred if the new travel dates are after 30 November 2020. 

维珍航空首席商务官 Juha Jarvinen 表示:
 

我们始终将员工和乘客的健康与安全放在首位,推出这项业界领先的维珍航空新冠肺炎保险 也正是为了确保乘客们能与我们一起安心、安全的飞行。

我们始终将员工和乘客的健康与安全放在首位,推出这项业界领先的维珍航空新冠肺炎保险 也正是为了确保乘客们能与我们一起安心、安全的飞行。

在我们重新运营客运航班后,我们提供了前往巴巴多斯等广受欢迎的目的地的服务,并且随 着旅行限制的继续放宽,准备在秋季增加更多目的地,如从伦敦希斯罗到蒙特哥贝、安提瓜、 拉各斯、特拉维夫等。我们相信,无论乘客是去探亲访友或者是享受一次难得的休假,这种补 充性的保险将为我们的乘客在开始进一步旅行时提供更多的保证。 因为目前的旅行保险政策 可能并不涵盖新冠肺炎,而我们意识到乘客在这方面的需求,所以特地推出这项服务。“

维珍航空新冠肺炎保险以及此前已经开始执行的灵活预订政策,都是为了给乘客制定旅行计划 时提供更多的选择。

Key features of the COVID-19 Cover include:

  • 24-hour emergency medical assistance
  • £500,000 of emergency medical expenses if you are taken ill due to Coronavirus during your journey, including treatment, transport and accommodation costs
  • Additional costs should a customer be denied boarding due to suspected or actual COVID-19, or if they are held in quarantine, including accommodation, transport charges, refreshments, booking amendment fees and other travel expenses
  • Repatriation home, including private air ambulance where necessary
  • No excess payable
  • Cover for the whole trip, with no upper limit on the length of customer’s time away
  • Cover for all passengers with no restrictions on age, travel class or length of journey
  • Terms and conditions apply.

维珍航空新冠肺炎保险保障项目包括:

  • 24 小时紧急医疗救助
  • 乘客在旅途中患新冠肺炎产生的紧急医疗费用,包括治疗、运输和相关住宿费用,最
  • 高金额达 50 万英镑
  • 如果乘客因为确诊或者疑似患新冠肺炎而被拒绝登机或者被隔离,而产生的额外费用,
  • 含住宿、交通、餐点、改期费及其他旅行费用
  • 遣送回国费用,包括必要时的 私人空中救护服务
  • 无自付额
  • 保险覆盖整个行程,无论行程长短
  • 无论乘客年龄、舱位以及行程长短,都享受此保险服务
  • 受条款与细则约束

The cover starts from the point of booking and ends when the customer returns home or to a hospital or nursing home in their home country. One-way trips are also included, with the insurance cover valid until the end of the journey, which is defined as 12 hours after the arrival of the customer’s final flight.

For a full breakdown of Virgin Atlantic COVID-19 Cover and more information on the policy visit the Virgin Atlantic website: https://flywith.virginatlantic.com/gb/en/news/coronavirus/free-global-cover-for-COVID-19.html

As part of its multi-layered approach to public health measures, and for customer convenience, peace of mind and confidence, Virgin Atlantic will direct customers towards a list of recommended companies that offer COVID-19 'PCR Antigen' testing, where it’s required to travel. This list will be constantly reviewed by the Medical, Health and Safety teams to ensure the highest standards. Information about the testing requirements for destinations that Virgin Atlantic currently flies to can be found on the website: https://flywith.virginatlantic.com/gb/en/news/coronavirus/travel-restrictions.html  

ENDS

保险生效的时间从出票时开始,到乘客回家或回到其祖国的医院或疗养院时结束。单程航班也 能享受此保险服务,有效期到航班抵达后 12 小时为止。

了解更多详情,请登录维珍航空官方网站相关网页: https://flywith.virginatlantic.com/gb/en/news/coronavirus/free-global-cover-for-COVID-19.html

出于保证公共卫生安全的目的,也为乘客提供更多的旅行信息,维珍航空在网页上提供了前往 各个国家和地区的目的地入境要求和相关政府机构等的链接。请访问:https://flywith.virginatlantic.com/gb/en/news/coronavirus/travel-restrictions.html

ENDS

Notes to editors

Insurance policy information 

  • The Allianz Assistance COVID-19 Cover insurance covers all persons named as travelling with Virgin Atlantic Airways on the booking confirmation
  • There is no excess applicable under any section the policy
  • Allianz Assistance COVID-19 Cover insurance is underwritten by AWP P&C SA and is administered in the United Kingdom by Allianz Assistance
  • COVID-19 Cover insurance does not cover everything and is not a substitute for comprehensive travel insurance
  • The dedicated Allianz Assistance phone number is +44 (0) 20 8239 4030.

You’re in safe hands

Virgin Atlantic continues to adhere to and often exceed the guidance and regulation of the different authorities involved, including the World Health Organization (WHO), Public Health England (PHE) Civil Aviation Authority (CAA), and the European Union Aviation Safety Agency (EASA). Virgin Atlantic are implementing and continually reviewing the following health and safety measures in response to COVID-19:

At Airports

  • Proactive health screening (via pre-flight online questionnaire and in-person verbal interviews) for all our customers and denying boarding if any questions are answered positively. 
  • Encouraging customers to use hand sanitizer stations at the check in and gate area 
  • Advocating for the use of temperature checks to be administered upon arrival at the airport for the safety of all our customers and people, working closely with our airport partners to implement this.
  • Adhering to social distancing measures at check in and boarding gates to limit the number of customers in queues to avoid crowding.
  • Encouraging customers to check in online. All airport check in areas and surfaces will be cleaned regularly with high-grade products, tested to be effective against viruses.
  • Working closely with our colleagues at the airports to ensure customers are safe as they pass through security. Security trays will be wiped after use, security teams will be wearing masks and customers can expect reduced lanes in this area to ensure social distancing.
  • All the seating and gate area around boarding will be sanitised to a high standard to offer customers peace of mind as they wait to board their flight.
  • Boarding will be limited to small groups of customers at a time, starting from the back of the aircraft to minimise contact between customers.
  • On boarding, all customers will be asked to scan their own boarding pass and hold up their passport for inspection to minimize contact. 
  • All of our people will be wearing face masks when in close contact with our customers. 

Onboard

  • Where possible, ensuring our customers have space onboard. Some seats will not be available and they will be marked with special pillows. 
  • All customers will receive a Health Pack - a PPE kit with medical grade masks, surface wipes and hand sanitizer. All customers and our crew will be required to wear their masks for the duration of the flight.
  • Some onboard items will be temporarily removed including Vera, our inflight magazine and our retail therapy service, to minimize contact between customers. Customers can still use our pre-order service from our great range of products in advance of their flight.
  • We will be offering a tasty boxed hot food service in Economy and Premium, enclosed from preparation in a COVID-safe, monitored environment directly to our customers’ seats. Upper Class customers will receive a choice of three hot meals, desserts, including cheese & biscuits, which will be delivered to their seat on a tray.
  • A temporary limited alcohol offering of wine and beer will be offered in all cabins. 
  • Meticulous cleaning measures have been put in place, disinfecting the aircraft before each flight, using hospital grade, registered disinfecting product, tested to be highly effective against viruses. 
  • Fogging (electrostatic spraying) of high-grade disinfectant in all our cabins before every flight. 
  • Dedicated isolation areas in place on each flight for any customers or crew who may potentially present symptoms onboard.
  • All air on board filtered through highly effective High Efficiency Particulate Air (HEPA) filters that remove dust, allergens, bacteria, viruses and other particles from cabin air (testing shows a removal efficiency of 99.999%), with vertical air flow, refreshing cabin air completely every 2-3 minutes. 

For more information on our cleaning processes please visit our website

保险政策相关信息:

  • Allianz Assistance 新冠肺炎保险涵盖维珍航空机票预订确认书上所有同行人
  • 该政策的任何部分均不存在自付额
  • AllianzAssistance新冠肺炎保险由AWPP&CSA承保,在英国由AllianzAssistance
  • 管理
  • 新冠肺炎保险不能涵盖所有旅行相关内容,并且不能替代全面旅行保险
  • 专属安联保险电话为:+44(0)20 8239 4030。

详情请询:

维珍航空市场及公关执行
Danny Wang

电话: 021-6136 1763 电子邮箱: Danny.Wang@fly.virgin.com