Business Etiquette: How to Project a Polished Professional Image

Published on 2012-09-12

Explained how developing good business manners would improve an individual’s image and reputation as well as help their business in the long term.

On the 21st of August, the Chamber hosted a Chinese language workshop and invited Daniel Kong, O.D. Programme Facilitator and Coach at Shi Bisset & Associates, to advise members on ‘Projecting a polished professional image in these global times’. This informative workshop explained how developing good business manners would improve an individual’s image and reputation as well as help their business in the long term.

Daniel started the workshop with one of Clarence Thomas’ quotations: ‘Good manners can open doors that the best education cannot’. In other words, good etiquette can help businesses improve in the following areas:

  • Branding: Everything an individual does reflects on their company and its products. Developing professional etiquette sends the message that an individual’s business is credible and trustworthy.
  • Customer Care: Treating customers with respect and consideration illustrates to customers that their patronage is valued.
  • Employee Engagement: Good manners help improve employee morale and confidence.
  • Team Synergy: Good manners help establish smooth working relationships within a team, which contributes to greater productivity.

Developing a good first impression was discussed and individuals were advised to project the 3 C’s: Confidence/Competence/Credibility. In addition, the interactive workshop covered a number of common work place scenarios and illustrated how to develop your reputation through conforming to the ‘rules’ of respectable manners.

Scenes Analysed Included:
  • Creating an effective introduction
  • Using business cards effectively when networking
  • Conversational small talk
  • Basic table manners in Western culture
  • Office party rules
  • Phone answering technique
  • Email etiquette tips
  • Mobile phone & iPad etiquette

Specially designed for Chinese members by Dr. Shi Bisset, an interactive section about international table manners was led by the speaker in the second part of the workshop. Daniel advised on Dos & Don’ts around formal dinners and also guided attendees to set the table according to different menus.

After several rounds of Q&As, Daniel concluded the presentation with the Platinum Rule of etiquette: **Treat others as they would like to be treated.**