Do customers dream of electric sheep? How technology is influencing the customer and employee experience.

  • When:
    Wednesday, 08 May 2019, 6:30pm - 9:00pm
  • Where:
    Houston Meeting Room, ATLAS Workplace, 3F, Shanghai Agile International Plaza , 雅居乐国际广场三楼 寰图办公空间 休斯顿会议室
    525 Xizang Middle Road
  • Price:
    RMB 200 including TWO drinks (beer/wine/soft drinks) and snacks. Members only.

Three British Chamber Shanghai focus groups join forces to present this panel discussion event, examining how that technology is being used in practice, specifically in relation to improving customer experience and employee experience. 

Co-hosted by the Chamber's Human Resources Focus GroupAdvanced Engineering & Manufacturing Focus Group and Hospitality, Leisure, Food & Beverage Focus Group, the event gathers three industry experts to share with attendees practical examples of how technology is being deployed and incorporated into their businesses. The panel will explore the potential tension between creating customer and employee experiences, as well as the need for improved productivity. Some lessons learnt, and how to avoid pitfalls will also be shared.

The panel is moderated by Erik Walenza-Slabe, CEO at IoT ONE. The panelists are:

  • Robert Xia, Commercial Manager, China at Virgin Atlantic (Robert will share insights on B2C customer experience)
  • Min Yin, Co-Founder, Black Lake Technologies (Min Yin will share insights on B2B customer experience)

Event Rundown:

  • 6:30-7:00pm Registration & Networking
  • 7.00-8.00pm Panel Discussion
  • 8:00-8:30pm Q&A
  • 8:30-9:00pm Session Ends & Networking





No-show Policy: Please note you must cancel your reservation in writing to the event contact staff 24 hours in advance. No-shows without prior notification will be charged a no-show fee of RMB100.  

Walk-in Policy: Please note that members who attend the event without prior reservation will be charged a walk-in fee of RMB50 if spaces are still available.

Speaker Introduction

Erik Walenza-Slabe (Moderator)

CEO, IoT ONE | Shanghai Director, Startup Grind | Co-chair, American Chamber of Commerce Innovation Committee

IoT ONE is the leading source of information and insight regarding Industrial Internet of Things (IIoT) vendors and technologies. Companies work with IoT ONE to conduct research into IoT domains, plan their IoT adoption strategies, and build organisations capable of ideating, building, and deploying digital solutions. 

As Co-chair of the AmCham Innovation Committee, Erik works with members and partners to develop and exchange best practices for innovation strategy and technology trend mapping and, through Startup Grind, supports the development of Shanghai's innovation ecosystem. He has interviewed over 50 CEOs, VC partners, and domain experts to build one of Shanghai’s largest networks of entrepreneurs and investors. He regularly advises early stage entrepreneurs and provides introductions to help small teams leverage external resources to drive their growth.

Robert Xia

Commercial Manager, China, Virgin Atlantic Airways Ltd

Has nearly 20-year airline/hotel sales leadership experience.  Robert has a rich knowledge on Travel Industry, and has his own insight on Chinese consumers travel behaviours. Currently he works for Virgin Atlantic Airways to be the Commercial manager China. He and his team have the passion to provide a better travel experience to the customers who travel between China and UK.  

Min Yin

Co-Founder, Black Lake Technologies

He served as the leader at Black Lake's Customer Success team, while mentoring product design through POC phase, first commercial implementation and landing global clients i.e. Ab Inbev & McDonalds. He is now the leader at analytics related products and service.

Graduate of Dartmouth College, Majored in Engineering Management and Data Analytics.

Prior to Black Lake, Min worked at PTC Boston Headquarter as project manager.

Event contact

Hilary Wu