Cross-cultural Training: Effective Communication and Cultural Sensitivity [Training School]

  • When:
    Friday, 23 June 2017, 8:45am - 5:00pm
  • Where:
    Room 2, China Centre, The University of Manchester, 曼彻斯特大学,中国中心
    Suite 604, 6/F, 1376 Nanjing Road West
  • Price:
    Member Price: RMB 1,400 plus one training credit, or RMB 2,200. Non-member Price: RMB 3,600. Inclusive of lunch, coffee & tea. (This is a pre-paid event.)

RSVP: (Click here to learn more about the Training Credits)

Do you want to be able to work more efficiently and better understand your foreign/Chinese co-workers? Are you struggling with cultural clashes and barriers in the workplace? Effective communication and cultural sensitivity is a key ingredient of business chemistry unity and success. The British Chamber Shanghai invites you to attend this one-day cross-cultural training, suitable to all nationalities that wish to communicate and work better with their colleagues.

Hosted by James McTavish, who has over 15 years international experience in 20 countries and seven years of corporate training in China, the training will involve understanding and improving communication styles between Chinese and foreigners, cultural models, examples of common misunderstandings, managing conflict in the workplace and also building better intercultural relationships. Through a friendly and relaxed group environment, this programme will give its participants essential international and cultural experience.

Key Objectives

  • Understand the different communication styles between Chinese and foreigners to help you work together more productively and happily.
  • Be clear about the common misunderstandings that occur between Chinese and foreign employees and how to avoid them.
  • How to take part in and manage more productive meetings with foreign and Chinese colleagues face-to-face and via video conference.
  • How to give and receive feedback in a culturally sensitive manner.
  • Understand some of the key models about culture including Lewis and Milton Bennett’s models. More importantly how can you apply them and communicate more efficiently with your clients and colleagues.
  • How to communicate better with your Chinese and foreign colleagues by improving your listening skills and ability to answer difficult questions.
  • How to build stronger relationships with your Chinese and foreign colleagues and clients as well as how to deal with conflict.

Running Order:

08:45 – 09:00 Registration and networking
09:20 – 09:20 Introductions and Ice-breaker
09:20 – 09:50 Common misunderstandings between Chinese and foreigners
09:50 – 10:45 Lewis and Milton Bennett models and how to apply them

10:45 – 11:00 Tea/Coffee break

11:00 – 12:00 Leading and taking part in effective cross-cultural meetings

12:00 – 13:00 lunch

13:00 – 14:15 Giving and receiving effective feedback across cultures
14:15 – 15:00 Effective listening across cultures

15:00 – 15:15 Tea/Coffee break

15:15 – 16:15 Case study practice
16:15 – 16:45 How to build stronger cross-cultural relationships
16:45 – 17:00 Summary and debrief

Venue Sponsor

RSVP: (Click here to learn more about the Training Credits)

Cancellation Policy: Please note that if you need to cancel this booking, we must receive your cancellation by email no less than 48 hours in advance of an event. If we do not receive the cancellation notice by this time, the Chamber will have to charge you the full-price for the event, as this is necessary to cover costs automatically incurred by the Chamber on the registered attendees’ behalf.

Speaker Introduction

James McTavish

British Bilingual Certified Soft Skills Trainer

James has over 15 years of international business experience across 20 countries and has over seven years of corporate training experience in China. As a certified soft skills trainer by IRCES, James also holds a masters in marketing from a top five ranked French business school and is fluent in Chinese.

James’s speciality areas are advanced presentation skills, e-mail & business writing, time management & managing effective meetings, cross-cultural communication training and negotiation skills. His clients include Johnson & Johnson, IKEA, Bosch, Evonik, Shangri-La, Danone, Nestle, Foton and Le Meridien.

Event contact

Joanna Zhang
+86 21 6218 5022