Communication Skills Workshop – The Confidence to Communicate [Training School]

  • When:
    Tuesday, 07 March 2017, 8:30am - 5:30pm
  • Where:
    The British Chamber of Commerce Shanghai , 上海英国商会
    5/F, 863 Nanjing Xi Lu (near Shimen Yi Lu)
  • Price:
    Member Price: RMB 1,400 plus one training credit, or RMB 2,200. Non-member Price: RMB 3,600. Inclusive of lunch, coffee & tea. (This is a pre-paid event.)

RSVP: (Click here to learn more about the Training Credits)

This workshop will be of interest to business development managers, sales professionals and others who have regular contact with stakeholders both within and outside of their organisation.

The Communication Skills Workshop provides participants with the skills, techniques and confidence to communicate in different situations, at different levels of an organisation and to different styles of stakeholders within their workplace. 

During the workshop, we spend time understanding and practicing the three key pillars of communication – listening, questioning and presenting

By having a better understanding of their own communication styles, as well as that of the person they are trying to communicate with, participants will be more productive and efficient in the workplace. 

By understanding the value of communication and how to communicate face-to-face, during meetings, on the phone and through emails, participants will be in a better position to achieve their goals and objectives. 

Benefits for the participants - by completing this workshop, participants will:

  • Communicate more effectively to multiple levels within the organisation
  • Communicate more efficiently through multiple channels
  • Comprehend their communication styles and strengths
  • Adapt their styles based on their stakeholder, the topic and the situation
  • Choose the right time, place and medium when communicating


9.00am Workshop Opening
9.30-12.30pm Morning Sessions
Qualities of an Effective Communicator
PACES - Purpose: Defining Your Objectives
PACES - Audience: Adapting Your Style
PACES - Channel: Choosing the Best Communication Channel

12.30pm Lunch

1.30pm-5.15pm Afternoon Session
PACES - Emotions: Checking Your Emotions
PACES – Structure: Structuring Your Conversation
Active Listening & Questioning
Presenting Your Message
Role Play: Case Study Conversation
5.15pm-5.30pm Wrap Up


Cancellation Policy: Please note that if you need to cancel this booking, we must receive your cancellation by email no less than 48 hours in advance of an event. If we do not receive the cancellation notice by this time, the Chamber will have to charge you the full-price for the event, as this is necessary to cover costs automatically incurred by the Chamber on the registered attendees’ behalf.

Speaker Introduction

Arthur YU

Senior Consultant, Simitri Group International

Arthur has over 30 years of experience in marketing and brand communications in Hong Kong and China. Since 1998, he has lived in Beijing working for multi-national advertising agencies including JWT, Ogilvy and Bates 141 as Managing Director.

In his management capacity, Arthur also took on an additional role as brand strategist for multinational clients, including Ford, Kraft, Amway, and local blue chips like Gome and Red Bull. Internally, he was responsible for leading sales/pitching teams and internal training of staff on industry best practices.

Today as a trainer, coach, and facilitator with Simitri, Arthur’s areas of expertise include communication skills, leadership development, business development/selling, creative thinking, team building and cross-cultural awareness. His approach is highly interactive and designed to create the mindset and behaviour necessary to deliver better business results.

Event contact

Cher Lee
+86 21 6218 5022 ext. 24